As a busy hot yoga studio in Vancouver, we offer shower towel rentals to our students as a premium service. When it came time to source a new shower towel supplier, we contacted many different vendors in the lower mainland – and even some in the US and further abroad.
We learned of Towels Direct through a fortuitous meeting with Derek, and were thrilled to discover that they are a locally owned Vancouver business. Derek was most accommodating with our hectic schedules, and visited our location to meet and show us samples, explaining everything about the towels from their composition to how they would feel after washing.
After making our selection and placing an order, we received our towels promptly – and Derek even followed up to see what we thought of them! We certainly hadn’t received this kind of service with any of our previous vendors. The towels themselves perform just as Derek assured us they would: they are soft, wash really well, and our students noticed and appreciated the difference right away.
We really value Derek’s genuine demeanour, and his after-sales follow up shows he cares about his customers and offering a great product. We are so happy to have found Towels Direct, and look forward to our next order and maintaining a long relationship with them.
Bikram Yoga Vancouver, Vancouver BC, Canada
We have been working with Towels Direct for our Lodge’s textile needs since 2015 and we have had a great experience working with them so far. We handle all of our laundry in-house, and all of the products we’ve ordered have been phenomenal, and we have been very happy with their service. What I like about Towels Direct is they have a wide variety of products to choose from, and they can accommodate any budget. They are fast, efficient, and always willing to go the extra mile for you.
Whenever we call Towels Direct at the last minute they are more than happy to help us in anyway they can, even if that means hand delivering the products themselves. I highly recommend this company for any textile needs you may have–they are just wonderful. We look forward to continuing to work with them in the future.
Fraser River Lodge, Agassiz BC, Canada
Amazing customer service. I was absolutely blown away with the outstanding customer service from Towels Direct. Emails were replied to quickly. Phone calls returned. Derek followed through every step of the way on my order. We had just bought Our third Airbnb and were about to leave on vacation. I had placed a linen order with a different company months ago in anticipation, however my items were all back ordered for weeks and months. I contacted Towels Direct a week prior to our departure to purchase towels and linens. Derek and his team had everything ready for me and at my door within days! Absolutely exceptional. And the quality is outstanding! The sheets were soft, yet crisp. Towels were fluffy and absorbent. And the pillow cases for soft and buttery and wrinkle free! Just dreamy. I’m so happy to have found Towels Direct, I am placing my summer linen order with them!
Sue Pigott, Canmore Alberta, Canada
We have had excellent service from Towels Direct since opening our salon in 2020. Of all the things we have had to worry about, Towels direct (their prices and quality) were not one of them. Thanks Monica for the excellent service.
Judy Poole, Kelowna British Columbia, Canada
I was looking for a great wholesale bath towel option for my vacation rental property and found Towels Direct. I ordered the organic cotton set and am very happy with them. It is high end quality at a very good price. I notice they also carry bedding linens as well. I will certainly be trying these next!
John Currie – Airbnb Host – Victoria BC, Canada
If you want fast, friendly and efficient service, with no back orders, then Towels Direct is the place to go. They went out of their way to fill my special order requests. My order was filled, complete with no back-orders, and delivered before the company we previously dealt with had even sent me an up to date price list.
Liz Grice – ViewWest Vacation Rentals – Tofino, British Columbia, Canada
Towels Direct was fantastic to work with. They took care of the business aspect as well as provided a great product. Definitely would do business with them again.
Bryndon Buckham – Vancouver Firefighter’s Union, British Columbia, Canada