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FAQ

Frequently Asked Questions

How do I create an account?

After creating an account, you will be able to log in and place an order from our wholesale ordering platform. You will also be able to log-in to view past orders.

The details we need from you to create your account are as follows: 

 

  • Name First/Last  (Required)
  • Company Name (Optional)
  • Phone Number (Required)
  • Email Address (Required)
  • Billing / Shipping Address Info (Required)

Register a new account

What Payment Options do you Offer?

We accept all major credit cards including Visa, Mastercard, AMEX and Discover and use Stripe as our Secure Payment Provider. We also accept payment through PayPal if preferred, and accept Interac E-transfers for our Canadian customers – to be sent to [email protected]

For Sales Tax Exemption – Resellers / Government Agency / Etc.

After you have created an account, send us an email to [email protected] and attach a copy of your Sales Tax Certificate. Once this is received, we will mark your account as tax exempt and you will not be charged for the applicable sales tax on your orders. You are then responsible for collecting and paying the appropriate sales tax in your taxed jurisdiction(s). 

Need to test out a Sample?

Samples are available for most, but not all items. A flat rate shipping charge of $20 will apply to sample orders, unless included as part of an order over $300.

We offer samples to make sure you get exactly what you’re looking for in a volume purchased item. We are happy to refund the flat rate shipping charges for your sample in the form of a “credit coupon” on any subsequent order where your order is $300 or more.

We offer our very best best price per unit for all sample orders. For this reason, sample orders are limited to a 1 unit order allowance per product.

Samples are not eligible for returns or refunds.

How Does Wholesale Pricing Work?

Our goal is to offer the most competitive pricing, no matter the size of your operation. As such, our wholesale pricing is based on the quantities ordered, so the greater the quantity ordered, the lower your price-per-unit.

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